What is the difference between Close CRM and Freshsales?

Close CRM focuses on Built-in calling and is paid, while Freshsales specializes in Freddy AI scoring and is freemium. Both are AI Sales tools.

Is Close CRM or Freshsales better?

It depends on your needs. Close CRM excels at All-in-one communication, while Freshsales is known for Generous free plan. Compare their features above to decide which fits your workflow.

Close CRM vs Freshsales

AI Sales tools comparison · Updated 2026

Choosing between Close CRM and Freshsales? Both are popular AI Sales tools. Close CRM starts at From $49/mo and focuses on Built-in calling. Freshsales starts at Freemium and specializes in Freddy AI scoring. Here's a detailed side-by-side comparison to help you decide.

At a Glance

	Close CRM	Freshsales
Category	AI Sales	AI Sales
Pricing	paid	freemium
Starting Price	From $49/mo	Freemium
Best For	crm, inside-sales, calling	crm, ai-scoring, freemium
Features	6 listed	6 listed

Close CRM

Inside sales CRM with built-in calling, SMS, email, and AI workflows.

AI Sales paid

Visit Close CRM → Alternatives

Freshsales

AI-powered CRM with Freddy AI for lead scoring and next-best-action insights.

AI Sales freemium

Visit Freshsales → Alternatives

Feature Comparison

Close CRM	Freshsales
✓ Built-in calling	✓ Freddy AI scoring
✓ SMS messaging	✓ Built-in phone
✓ Email sequences	✓ Email tracking
✓ Pipeline automation	✓ Deal management
✓ Power dialer	✓ Workflow automation
✓ Smart views	✓ Territory management

Pricing Comparison

Close CRM

paid

Starting at $49/mo

Startup at $49/user/mo. Professional at $99/user/mo. Enterprise at $139/user/mo.

Freshsales

freemium

Free plan available. Growth at $15/user/mo. Pro at $39/user/mo. Enterprise at $69/user/mo.

Pros & Cons

Close CRM

Pros

+ All-in-one communication
+ Fast setup
+ Great for startups
+ Powerful search

Cons

− Limited marketing features
− No free plan
− Fewer integrations than competitors

Freshsales

Pros

+ Generous free plan
+ Good AI features
+ Built-in communication
+ Affordable

Cons

− Limited third-party integrations
− Reporting could be better
− Mobile app limitations

The Verdict

Both Close CRM and Freshsales are strong AI Sales tools. Close CRM stands out for All-in-one communication, making it ideal if that's your priority. Freshsales excels at Generous free plan, which may be more important for your workflow. Price-wise, Close CRM is paid while Freshsales is freemium, so budget may also factor in.