What is the difference between Freshsales and Close CRM?

Freshsales focuses on Freddy AI scoring and is freemium, while Close CRM specializes in Built-in calling and is paid. Both are AI Sales tools.

Is Freshsales or Close CRM better?

It depends on your needs. Freshsales excels at Generous free plan, while Close CRM is known for All-in-one communication. Compare their features above to decide which fits your workflow.

Freshsales vs Close CRM

AI Sales tools comparison · Updated 2026

Choosing between Freshsales and Close CRM? Both are popular AI Sales tools. Freshsales starts at Freemium and focuses on Freddy AI scoring. Close CRM starts at From $49/mo and specializes in Built-in calling. Here's a detailed side-by-side comparison to help you decide.

At a Glance

	Freshsales	Close CRM
Category	AI Sales	AI Sales
Pricing	freemium	paid
Starting Price	Freemium	From $49/mo
Best For	crm, ai-scoring, freemium	crm, inside-sales, calling
Features	6 listed	6 listed

Freshsales

AI-powered CRM with Freddy AI for lead scoring and next-best-action insights.

AI Sales freemium

Visit Freshsales → Alternatives

Close CRM

Inside sales CRM with built-in calling, SMS, email, and AI workflows.

AI Sales paid

Visit Close CRM → Alternatives

Feature Comparison

Freshsales	Close CRM
✓ Freddy AI scoring	✓ Built-in calling
✓ Built-in phone	✓ SMS messaging
✓ Email tracking	✓ Email sequences
✓ Deal management	✓ Pipeline automation
✓ Workflow automation	✓ Power dialer
✓ Territory management	✓ Smart views

Pricing Comparison

Freshsales

freemium

Free plan available. Growth at $15/user/mo. Pro at $39/user/mo. Enterprise at $69/user/mo.

Close CRM

paid

Starting at $49/mo

Startup at $49/user/mo. Professional at $99/user/mo. Enterprise at $139/user/mo.

Pros & Cons

Freshsales

Pros

+ Generous free plan
+ Good AI features
+ Built-in communication
+ Affordable

Cons

− Limited third-party integrations
− Reporting could be better
− Mobile app limitations

Close CRM

Pros

+ All-in-one communication
+ Fast setup
+ Great for startups
+ Powerful search

Cons

− Limited marketing features
− No free plan
− Fewer integrations than competitors

The Verdict

Both Freshsales and Close CRM are strong AI Sales tools. Freshsales stands out for Generous free plan, making it ideal if that's your priority. Close CRM excels at All-in-one communication, which may be more important for your workflow. Price-wise, Freshsales is freemium while Close CRM is paid, so budget may also factor in.